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Support／FAQ

FAQ

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Q：What is ciklone?

ciklone has features to realize knowledge and "how to"s which are known between software developers.

With ciklone, you can start your project quickly and easily. You can track progress of your project. You and your members can check "what should be done next?" in plenty of tasks and bugs. Connecting with version control system, You can manage your product's source code.

With ciklone, your team can concentrate to "developing product".

Q：What is Cloud / ASP / SaaS ?

ASP / SaaS are application services which are provided via networks.

  • ASP･･･Application Service Provider
  • SaaS･･･Software as a Service

Different from package softwares, which you have to pay before starting to use, ciklone is monthly payment. You can get following merits.

  • lower cost
  • maintenanced by professional engineers
  • easy to start, quick start.

Q：Which company runs ciklone?

ciklone runs by OpenGroove, Inc.

Company information ishere.

Q：How can I contact?

ciklone runs by OpenGroove, Inc.

Please contact from this form.

Q：I need more information.

Get more information from ciklone product page or helps and guide you can check after sign up.

About ciklone...

  • Migration from regacy project management tools.
  • Consulting of introduction includes training to engineers.
  • Different forms of provision.

please contact from here.

Q：Where is demo? I want to check.

Please sign up for free. After signing up, you can use full features.

Any other information is on this homepage or helps and guides in the system.

Q：Can you customize ciklone for our environments.

Depend on your request, it's possible.please contact from here.

Q：I want to migrate regacy system's data and repositories. Can I migrate to ciklone?

We support to migrate repositories to ciklone.

Migration is 31,500円 for 10 projects.

Please contact and tell us your version control systems and it's versions.

Q：What can I do if I don't know how to setup? How do you support?

For questions about features and settings you can find how to do by this homepage and manuals. You can also contact by email and telephone.

Q：We are new on this kind of system. How can we introduce and train engineers? Is there any class to introduce?

Please contact by email.

Contracts and payments

Q：Is ciklone free?

Yes, ciklone has free plan. It's not like "30 days free" plan, but free forever. For payment plans, there is free trial for the first month. If you cancel payment plan in the first month, you will not be charged.

Plans and prices arehere.

Q：Can I upgrade my plan after signing up?

Yes, you can upgrade plans anytime you want. Upgrade from "account management".

Q：How can I down grade or cancel my account?

You can down grade or cancel your account anytime. To process them we need 5 weekdays to finish.

Q：How do you count term of my account?

Since monthly payment, you will be charged in the month you cancelled. For the next month and later, you will not be charged.

Q：How can I pay?

Credit card

Easiest way for payment. VISA/Master/DINERS/JCB/AMEX are available. Paypal is not available currently.

You can change your plan anytime.contact

Q：What is the contact information of payment.

Here is the information

  • Company:OpenGroove,Inc.
  • representative director:Masatoshi Syoji
  • TEL:+ 81-3-6803-1647
  • FAX:+ 81-3-6803-1648
  • URL:http://www.opengroove.com/
  • mail:support ＠ ciklone.com

Q：Do you issue bills and reciepts?

After the first week of the next month of your payment, we can send PDF documents.

Please contact if you nedd them.contact

Bug tracking system

Q：What is BTS?

BTS is Bug Traking System which tracks and manages bugs and issues.

For details, checkwhat is bug tracking systempage.

Q：What is bug tracking?

According to "Investigation about embedded software industry (2008)" by Japanese Ministry of Economy, Trade and Industry, software itself is competing power in the industry and the key factor of software development is effective development. However 40% of problems of products found after releases are software bugs.

Generally fixing bugs with the right way is important to develop quality software. To fix all bugs found and prevent recurrence of them, it's important to control bugs' information like, how they occurs, who fixed them, when and how to fix them, severiry of them and how they tested. Some projects has thousands of bugs and issues to track and many testers and developers work together, managing bugs and issues by spread sheets is not a right way. BTS is created to control effectively control and manage bugs and issues.(Wikipedia)

Q：What is good to use BTS?

You can get following advantage with using BTS.

  • Share information between development team and testing team.
  • Manage database of software bugs.
  • Check current status of project's issues and tasks.
  • Keep reliablei and up to date information
  • No forgotten task, omission and tasks nobody cares.

Q：Can I export ticket data?

Following format is available to export ticket data.

  • CSV - comma seperated file
  • TSV - tab seperated file
  • Excel HTML - Excel format

By Excel HTML format, you can export any filtered tickets by custom query.

If you have any trouble to export tickets,please contact.

Version control system

Q：What is version control system?

What is version control system?

Version control is used to control versions of source codes, files and documents which are updated with progress of software development projects.ciklone connect to subversion, Git and Mercurial as version control systems. With them, source codes, contents and spec documents are controlled in the central repository.

"Repository" means the place to control assets.

ciklone automatically create repository for each project.

Q：Can I connect with our environment?

ciklone is connected with Subversion, Git and Mercurial. You may also know proven version control system CSV.

CVS is a great version control system, but also inconvenient in some points. Subversion takes over good places of CVS and improved.

As using major proven version control system, Subversion, you can use many regacy IDEs and client applications. Client applications for Windows, Linux and Mac are prepared.

Windows
Mac/Linux/cross-platform

(Wikipedia:Subversion)